Avoid this place at all costs !! Horrible customer service with extra time wasting run around and terrible quality of product in our opinion and experience. Very unhappy former customer.
Well after reading some of the other reviews maybe our review will help others into making better decisions on a furniture purchase. We went to this business in search of a couch and armoire. We picked out a couch and armoire and was assured it would be delivered new and on time. The sales gentleman was very nice especially after we handed over almost $2,000 on this day.
Delivery day : The couch comes completely unwrapped with no packaging in back of truck. I looked myself. There was no paperwork on couch what so ever. Strange right ? Couch is covered in dust ! Unbelievable, I cannot believe looking back I received this in my house. The delivery fellas bring the couch in and set it on our beautiful wood floor. I will move just a foot or so into position after they leave. No problem. They leave and I push couch into position, look at our gorgeous wood floor an see a 2 foot long very deep scratch into our floor. I lift up one of the legs on the couch and see there is a screw sticking out 1/4 inch from the leg ! I dreadfully call my wife and give her the news, just unreal. Now I start a 45 minute vacuum on couch to try to get the dust/dirt off the micro fiber material which they claim is new. Ya right. Unreal !
I call Furniture connexion and the run around starts. They want pictures which were sent. There was no offer to compensate in any way for the scratch on wood floor from their improperly put together couch.
A weeks passes of regular evening use for a few hours a night. The couch cushions start collapsing every time you sent on it. To the point where it is very uncomfortable and you are sitting on frame practically. I am a very athletic fit man 6 feet 210 lbs and my wife much smaller than I. So us being over sized for the couch out of the question. We call them wanting a pick up of the couch and a total refund after pictures sent. FC says we must have couch picked up and delivered to them so their repair man can take a look. Are you kidding me?? Take a look ?? There is nothing to look at the couch is the biggest piece of garbage money can buy and they will not refund money and make the customer happy. Eight months have passed now and we dread sitting on this very cheaply made couch. It is supposed to be our relaxing station not a torture station. Oh and I am sure they will try to answer and rebut and deny my experience on this site but don't believe it. Everything stated is fact and our opinion. Any other business would have refunded the money or made it right not give you the endless run around. Yes we have reported them to the better business bureau as well.
This place is an absolute ripp off ! Consider yourself warned.
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