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Completely misquoted cost to move - Review by citysearch c | Empire Movers

Empire Movers

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Completely misquoted cost to move 2/2/2011

The movers were fine. My problem was with Sam the salesperson who provided the price quote. Job was twice the cost as quoted. I was charged for items/services which they said there was no charge for. I was supposed to have three movers but only got two. Which obviously made the job longer and more costly. When I spoke to Sam to discuss problems, he was unhelpful, argrumentative and unapologetic . They held some items on the truck as hostage until the bill was settled. I will never use this company again. I will go out of my way to tell people to not use them. That's how frustrated I was with the salesperson. Follow-up comment: I was contacted by the company after they had read my review. I received a partial refund (though it did not cover the discrepany from quoted price to actual price) for my troubles and frustration. more
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