I went on Sat for just a regular run-of-the-mill feel-good massage…
I did NOT receive that or anything close.
I had originally scheduleld my appointment 2 saturdays ago,but they closed due to a blizzard. I completely understand having to close, however, I never received a phone call saying they were closed (it was 4 days after the blizzard hit) nor did they call me to try and reschedule. I even called and left 2 messages asking if they were going to be open, then tried to reschedule. No one returned these calls, I had to call again a 3rd time to re-schedule.
When I arrived I was met at the door by a dog- (in a medical spa????) it was a very nice and well behaved dog, but it just doesn’t seem appropriate to me.
After I filled out paper work, I was given a short tour of the facility- It looked like it had been thrown together 5 minutes prior. It wasn’t dirty or anything, but very messy and cluttered. The “steam room” was an old bath room with a toilet, shower stall and steam room.
The room I was in was not a relaxing atmosphere either, it was very cluttered and had no where for me to put my clothes except a folding chair in the corner. On the floor was a crockpot with hot stones in it (which I found out abruptly a little later)
I was only given a small bathtowel to cover with- and had a male massage therapist, whom in his life story, mentioned he was 100hrs shy of begin certified nationally.
He was very harsh and abrupt with his technique and even went so far as to do leg and arm stretches with me during the massage- VERY AKWARD being coverd only by a small bath towel. He mixed many different massage types that didn’t not flow together including hot stone (which is usually my favorite). He gave me no warning he was going to use hot stones and used stones that were too hot for him to even hold in his hand.
He was so rough that my low back and buttocks were bruised for 4 days after the massage. And I had NOT requested deep tissue or a sports massage
He was very nice, but clearly had no idea what he was doing.
I’m a licensed physical therapist and have to say if anyone who has some kind of injury or conditions such as arthritis or joint replacement goes to this clinic, they may be SERIOUSLY injured!
I will NEVER return and have warned many people not to go to this place.
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