I've been coming to Dr. Wagner for years which resulted in an extremely unpleasant experience. I worked with Jennifer thoughout this process at least 5-6 times. Each time she would suggest "give it time" to adjust to my single vistion, then changed to bi-focal, then changed back to single. Which resulted in not being able to see clearly period. I then requested to try the bi-focals once again because I was told by other people with bi-focals that something must have been wrong that I could NOT see at all with them. I had them reorder the bi-focals and when they came in i was told it would be $240.00. because it was now past the 60 days. Jennifer never told me anything about "give it time" but do it within 60 days. so if i wanted to see clear again, i needed to pay 240.00 on top of the 300+ I have already spent. I then talked to Lizzy the office mgr. Absolutely NO managerial tactics in handling a customer that is NOT satisfied. NEVER once did she apologize for the misunderstanding Jennifer and I had with 60 days. NO way in this world did she suggest any kind of compromise. When I asked to speak to Dr. Wagner, she said he would call me back on Saturday after his last appt. It's now days later and NOT a call from him or anyone else in the office. Jennifer saw me walk in and NEVER once made any eye contact and acknowledge her customer was back, just simply ignored me. So between Jennifer the cold sales girl, Lizzy the worst manager skilled woman I've ever dealt with and Dr. Wagner NOT returning my call ever, YOU make the decision if this is the place for you. Its NOT for me ever again.
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