It all seemed good to start, the customer service was ok and it was less expensive than other places we looked at for curtains for out wedding. DO NOT use them for your wedding, turned out to be one of the biggest stressors in the days surrounding the wedding, which is not what you want. After getting an email that said everything had been worked out I got a very rude phone call from Grand events asking if I could give them permission to install the curtains then otherwise it would be another $100. The curtains ended up having stains I could see in my pictures, and I ended up wishing we didn't get curtains at all... could have saved a lot of money.
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