I never thought I would get THE feeling when I found my wedding dress. But I did at another nicer bridal salon. It was the first bridal salon I went to, so I wanted to see if Ventura's would have it for a less expensive price, since they do operate out of an industrial warehouse. At my Ventura's appointment, I fill out the questionnaire about what style and color gown I am looking for, which is ivory and mermaid. I even show the saleslady, who is helping me, the photo of me in the ivory dress at the other salon on my iphone. She then tells me they have that exact dress! And for a cheaper price! She has me try on the exact dress, except that it is white not ivory. She also tells me that it will take 2-3 months for it to come if I order it, so I don't have much time.
I purchase/order the dress, thinking I am getting my size 4 ivory gown. 2-3 weeks later, I get a phone call letting me know my dress has come in. What pressure buying tactics they use!!!! It did not take months to come in! I try on the gown and see that it is white, NOT ivory, as I had requested. I politely request that they take this white dress back to exchange it for the ivory color I had requested. The same saleslady had the audacity to tell me it doesn't come in ivory, and even pretends to call the manufacturer/designer to verify this blatant lie!!!!! The designer's website has the gown available in ivory!!!! And I have photos of me in an ivory gown!!! They said they would not exchange or refund my money. I was stuck with the dress...
Ventura's gives a facade of decent customer service initially and pressure tactics to try to convince you to buy a gown. After they have your money, they dismiss you and their customer service is non-existent!!!!!! To the point where they lied to my face!!!!
I am no Bridezilla, and decided to just accept the fact that they have terrible business practices. I ended up wearing the white wedding gown since I paid for it already. After all, our wedding day is a day to celebrate our love and marriage with each other and family & friends....not about a dress.
If I could give zero stars, I would. I should have bought the dress from the other salon, not Ventura's. The couple hundred dollars more on the dress would have been well worth it!!!! Beware future brides of Houston!!!! STAY AWAY!!!!!
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