I had a quarterly treatment scheduled and had forgotten to unlock the gate so that the technician could get to the backyard area. The office made a courtesy call indicating the tech could not get into the back. Without me calling the office back, towards the end of the day, Joshua B. returned and luckily I was at home that time. He was able to finish the quarterly service for the entire house and I was very pleased that he took the time (at the end of his day) to come back to my home and complete the job. Thank you Joshua B.
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