I hadn't washed my truck since Thanksgiving so needless to say it was filthy. My wife had her car washed here before so I figured I would give it a try. I dropped off my truck (F250) and we went over to Best Buy to shop a little while we waited. They finised just as we left Best Buy. I went to the register to get my keys as my wife looked over my truck. I walked back out to my truck and I noticed an area on the tail gate that looked badly scratched ...(I hadn't noticed it before) Well naturally I was upset and walked back in to speak with the manager. He walked outside with me to look at it. He calmly stated there is no way this could have happened at Majestic. It appeared as if someone had rubbed my truck with a scouring pad of some sorts. The manager assured me that all they use are soft cloths and if it had been the machine it would have left a scratch all the way accross the tail gate and not in such a localized placed. He then invited me to go into the office and watch the video footage of my truck being washed and dried. The video proved that no one at his location did the scratching. Apparently this happend sometime after the last time I washed it and I just didn't notice. The manager got one of his detail guys to buff it all out and it looks great. At that point they pointed out to me that it looks as if someone hit my car with something just hard enough to slightly dent it. And that the scratches were from the culprit's attempt at removing any evidence of wrong doings. I am very happy with the service I got from Majestic.
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