I boarded my cat there for about a month while i was in the middle of a move, so she would have safe consistent housing. I regularly visited and she was fairly well cared for, although her litter box was not cleaned as often as it should have been, i was not alerted when she needed litter and her nails were never cut, but aside from that she seemed fine and to enjoy they toys and caretakers.
When i went to pick her up her face was covered in blood, fur was missing, there was a large open wound and so much swelling it actually tore my cats lip. I had not be there for several days to check on her due to my work schedule and i was not notified of what happened. my cat was never taken to the onsite vet, and it was never documented what happened. she must have screamed in agonizing pain for hours and according to the manager, the my cat only liked her rear end scratched so they never saw her face. This is animal abuse.
When i finally found out what happened, apparently a cord that had already been bit was taped up, and they left my cat unsupervised to play for hours. Now, it was a nice thing they were trying to do but giving my cat extra play time and space, but it resulted in ELECTROCUTION.
She will never be the same, her behavior has changed drastically, she lost a fair amount of weight from not being able to eat, is in huge amounts of pain still, and will have scarring and other permanent damage.
All because the care staff never too her to the onsite vet, when they had my credit card number. And now after promising to pay my vet bills, i haven't been spoken to, seen anything paid, or had any part of my stay refunded for the UNSAFE Facility, ABUSE, or NEGLECT, they put my two year old cat through who now has to spend the rest of her life crippled.
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