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Horrific customer service - Review by citysearch c | A New Image

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Horrific customer service 12/29/2011

I am baffled by the good reviews here. At my first appointment for hair removal, I thought the owner was just having a bad day. She complained the entire time about money, customers and not getting tips but she seemed thorough, so I ignored the attitude. Unfortunately it went downhill from there. At each subsequent appointment Cindy grew more unpleasant and stingy. At each visit she reduces the amount of hair she zaps and focuses on different areas each time. I can only assume she thinks if she is sneaky enough there will be enough hair left at the end of six sessions that she can collect more money for additional treatments. Cindy also convinced me to pay extra for an area every other laser clinic said would not work because the hair is too light. She said she had the best laser in town and it would work. Guess what? It didn’t work. More time and money down the drain for nothing. Also, it is not unusual to wait 30 minutes to get in so don't schedule an appointment on a day that you have a tight schedule. more
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