UNTRUE, as far as being the best gold buyers!! They claim to pay the highest for gold. Im not sure if this is even remotely true. Anyways, I went onto their website and according to their gold payout calculator they pay around 85% of spot no matter which karat of gold or how much, which is pretty good. They claimed that they can pay higher because they have their own refiner. Well, I needed some extra money for Christmas but I wasnt about to let my scrap gold go for a low percentage of spot, so I figured Id see if they were really honest people. So I weigh out just over 9 penny weights and it said the payout was around 360 dollars, which is about 85-ish%. So I go there tell him that some other place tried scamming me before which is why I dont usually deal locally but only online and that I found their website which had a payout calculator. Long story short, this guy offers me 250 dollars. I told him that he was WAY OFF and the website said otherwise. He told me, ""um well the website is old and wrong and not based on live prices blah blah"", yeah BUT the price you entered is based on REAL TIME gold prices, check for yourself. He then said, ""gold has dropped down in price a lot lately"" I then said YES BUT ITS BASED ON REAL TIME PRICES. I told him that was false advertising and that he can check it himself and he said, ""oh I believe you, its just that the website is wrong and thats my only offer Im not raising it"". I could understand maybe a little under what they claimed but 250 dollars? for over 400 dollars worth of gold?!?! THATS LIKE 60%!! THATS A SLAP IN THE FACE!! There is a little spot on their website that claims the prices are based on an estimate but can vary, yeah explain to me how they claim around 85% but are only willing to pay 60%? I then asked to speak to the manager and he pointed at some guy and said ""hes in charge but I only do the gold buying but the boss isnt in til Monday, come back then"" and then I said thats not right and they should payout at least close to the 360 and he got red in the face because he KNEW that was a HUGE LOWBALL OFFER and walked in the back of the store. As I was leaving, I asked the ""manager"" why they are advertising false prices and he mumbled his words saying pretty much the same thing, ""we have been having problems with the website and it probably isnt live prices. We have been trying to contact the person who runs our website for a while to get that changed"" HA ARE YOU KIDDING ME?!?! I said that it is BASED ON LIVE GOLD PRICES!! Right above the box it even shows the LIVE gold prices!! He didnt have much to say at all, and I walked out. I went through this with another big gold buying place but once I confronted them, they actually paid me. Maybe the guy who owns it personally pays out more but I definitely got low balled. I could understand if he even offered me a little lower than their claimed payout, but a 60% of spot offer? Do you know how low of an offer that is coming from people who HAVE THEIR OWN REFINER?!?! Im sorry to go off, but it just REALLY bothers me that I was being taken advantage of. Bottom line, he gave me an offer of 60% and STUCK with it even after being confronted and then lied to my face about their website. A PLACE WHO REFINES THEIR OWN GOLD SHOULD BE IN THE 80%-97% payout range. There is NOTHING wrong with their website and NOTHING wrong with their calculator, its perfectly fine, you can go on their website and try it right now. I never write reviews, but this is wrong. The person who was there buying the gold knew EXACTLY what he was doing. I just really dont understand why people cant just be honest. Hopefully this review will change some things for the better. Maybes its just me but if I went in there with a bunch of gold and was offered 60%, its NOT just me that its happening to I would think. I hope this at least helps one person but again, sorry to rant and rave but this is just a pet peeve of mine. Well good luck to everyone buying/selling gold.
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