I would give this company/service no stars if I could. I'll start off with a positive though, when I called to schedule my appointment, whoever answered the phone was very nice and courteous. I know that other reviews on here and other sites say us Living Social people should not complain or judge since we basically are getting a ""steal"" but I disagree. What is the point in spending $54 to have someone come out to ""clean"" your carpets when they do nothing of the sort? It wasn't even mediocre service, it was the poorest of the poor service!
They are supposed to pre-vacuum, pre-spot, everything a previous reviewer said. I even went ahead and vacuumed the whole house just to make it easier on the guy coming. He did not pre-vacuum or anything of the sort. I told him the 3 rooms I want done are the living, dining and master which came to 700 sq. ft. I then asked him how much adding the guest bedroom and hallway would be and he said $150! Hmmm, really? So I opted not to have those rooms done and would do it myself. I paid extra for him to deep clean high traffic areas and paid extra for pre-treatment. I do not see one bit of difference in what he did. He came in and went back out 20 min later! As he was packing up I asked him about the spot in the living room and he said it was permanent damage and wouldn't come out (it was coffee). I had paid him $20 extra on top to really try to get that stain out. He scrubbed for maybe 10 sec and came to the conclusion it wasn't coming out . Yesterday I went back and poured oxyclean on it and waited over night and voila, stain gone. Then I went to check the guest room and I forgot about the mound of kitty litter that fell out of the bag when I tried to pick it up. Meant to go back and vacuum it but got side tracked. I will take partial responsibility for this but if I was about to wash someone's carpet and I already agreed to pre-vacuum...I'd either vacuum it up myself or I'd tell the tenant that there is a mound of sand or something on the carpet. He didn't say anything and proceeded to spray and wash right over it!! Anyone who is familiar with clumping kitty litter knows this is a baaaaaad thing to do. Yes, I am kicking myself for not vacuuming it up because I ended up having to pay $400 to have the carpets replaced! Then one would think that the carpet guy would have come to me and mentioned that he didn't realize he was washing over a pile of kitty litter but now that whole area was ruined. No, he just took his stuff and left without even mentioning it to me. That is so unprofessional. He was maybe 18 yrs old, didn't have answers to any of my questions and obviously did a terrible job. I ended up renting a carpet cleaner and redid my whole house and I was shocked how dirty it still was even after supposedly being professionally cleaned. All I have to say is, I don't like the un-professionalism of this company (this guy too had no uniform on). I already wrote to Living Social to warn them about offering this deal again.
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