I went in on 12/06/2011 to pay for furniture that Richard, the sales person and I had been discussing for a few weeks. I was given the option that if I paid cash that I would recieve a 10% discount and no sales tax. When the final sale was finished and I asked to see an itemized bill, Richard, who has been very helpful through this process, would not show me the itemized bill. When they finally showed me the bill, it turned out that not only did they charge me the sales tax but they also did not give the 10% discount that was previously discussed. Rita Arnone, the SALES MANAGER, thought that she might be of some assistance. She came over to me and Richard and asked me ""what is your problem""? ""What is it that you dont understand about the invoice""? The manner that the SALES MANAGER introduced herself was cold and harsh. ""What is my problem""? Well I will tell you what my problem is. I was given the promise that if I came to purchase my furniture with cash money that I would be given a GREAT deal, and instead I was told that if I wasn't happy with the current invoice that I could take my money elsewhere. So RIchard lost a sale because his SALES MANAGER told me that she would rather take my business somewhere else. So....Richard I am sorry that your SALES MANAGER felt that your $8000.00 sale was a waste of her time.
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