My experience was such insanity I'll be using FED-EX from here out.
I came in yesterday, to have a package returned to the original sender. When it arrived at my business, the tape was undone on the front, which I re-fastened for further shipping.
From the moment I walked in the door, tension was heavy in the air; No greeting, or respect paid to the customers being dealt with ahead of me. Boxes were being thrown about as well as sneers, sighs & tapping fingers of impatience.
My turn came & I told Josh, the ""Manager,"" I had been sent a package I hadn't ordered, which had a return number & needed to be sent to it's rightful owner. He looked at the package, assumed it had been opened, & stated ""I can't do that."" I asked him why, seeing how I was instructed to do just this when I called. A roll of packing tape on the counter, he responded by yelling that it wasn't his job & that I had the wrong tape on it, assuming this would get me out of his hair. With no further advice as to where to proceed, I told him it needed to be figured out before I left. He instructed me to remove the (maybe 1 foot) piece of tape, which I sat there and picked to pieces off. He grabbed the box & threw it on the back counter. I asked him to re-seal it so that I knew it would all be sent back as it came. He put tape on it, threw it behind him & said ""Are you happy now? You need anything else?"" I thanked him for his time & left with him yelling, ""These people!"" as I walked out the door.
Today, the package is back at my business. Square 1.
Another employee went to the location to PAY to have it shipped back, dealt with Josh again & ended up being threatened to have the cops called ? as well as service refused!
I called for the General Managers number & after asking 6 times, was intentionally thrown the number soo quickly I couldn't hear one number from the next. Very mature.
After less than a minute of speaking to the General Manager Jason, at the Preston & Beltline location, he interrupted me- somehow knowing the business I worked at-& told me plainly that I don't have to go to that location. I found him knowing the name of my business curious because I never told him & was using my cell phone. STILL NO RESOLUTION!
I then called the Plano location where a gentleman gave me a 1-800 # which would send a truck to my location tomorrow to pick up the package! Why this couldn't have been verbalized to me in the beginning I still don't know.
What I DO know is these two locations are ran by kids, who are quite immature & lack business skills. I understand the holidays may be more taxing, but respect should always be given none the less.
In Dallas alone, there are 272,708 unemployed, who are probably more deserving of an air conditioned job, this kid has.
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