my husband and i stopped by this shop looking for some hookah tobacco, and a new bowl for our hookah (our usual place was closed), and the guy helping us was awesome. he was very personable and helpful. we shelled out 20 bucks for a nice glass bowl, and used it that night. somehow, somewhere between packing and smoking it, the inside of the bowl had broken and fell into the outer glass (i don't know if you can really picture what happened from my lame description). we were more than confused as to how in the world that happened...and figured we better call and see if that was common with glass bowls, or if we were just idiots. the owner said to bring it by, and when he saw it, (i was worried he would think i just broke it by misuse and wanted my money back) but he was super cool about it--and out of his own goodwill, gave us three extra ones he had on hand...as long as we promised not to break them as well. : ) they really went above and beyond for us morons, even though they don't give refunds...and i will be coming here for parts and such in the future.
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