I first contacted Sergio at Serg Electric about 7 months ago when I needed someone to install a specialty plug so I could use a freezer I had imported for my commercial kitchen. He was speedy, friendly and reasonably priced. Yay! My small business was off and running.
Fast forward 2 months. My ridiculously expensive freezer had a huge meltdown due to an error in the machine's manual (guess the manufacturer didn't realize we use a different type of food-grade anti-freeze here in the states). The company sent me a new motor and the parts necessary, but it was utterly unclear as to how to install it. I didn't know who else to call, so I contacted Sergio. He examined the electrical diagram, the diagram on the motor and even though the company had left out a lot of important details, Sergio had my freezer up and running again in under an hour.
There is literally no support here in the states for my freezer and with the language barrier between myself and the Brazilian company I bought the freezer from, I thought my small business was doomed before we ever got off the ground.
Sergio came through for me and came out to my kitchen only a few times to do work for me, but his skill and friendly demeanor when I was having THE WORST time left a lasting impression.
more