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Poor Customer Service - Review by citysearch c | Factory Direct Purses

Factory Direct Purses

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Poor Customer Service 12/17/2011

I do not recommend this store. The owner of the company have accused me of being nasty after I cancelled my order and requested a refund because the items I ordered were out-of-stock when the website stated it wasn't when I ordered it. I guess she was not happy with my decision that I cancelled my order and misinterpreted my request as being demanding and ugly. It even came to a point of threatening me of forwarding my complaint to her lawyer (w/c does not bother me a bit). I HIGHLY recommend you look at other companies to do business with. more
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