After calling ahead, I brought an old pair of ski boots to the store to see if they could be repaired. The person I spoke with on the phone was nice enough, and said it probably wasn't likely but to bring them over and have a look. When I got there though, instead of just telling me they couldn't be fixed, the store employees first claimed that I had insulted them by even asking if they could fix the boots, then started insulting me and continued as I walked out of the store.
Any idiot would have seen this as an opportunity to try and sell me a new pair of ski boots, and I might have been interested if they had. But now I will never, ever go back to this store, and I will make sure to tell everyone who asks how awful their service is.
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