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Horrible customer service and prices - Review by citysearch c | Glass & Mirror Outlet

Glass & Mirror Outlet

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Horrible customer service and prices 12/16/2011

CALL RAPID GLASS instead for shower doors. Same Alumax brand, cheaper & 1000% better customer service. The G&MO reps were terrible. We walked into the showroom & provided the salesman with our measurements for a new glass door. We selected a door based on his quotes (again, had our dimensions!). They came out to measure & we were told that we needed our slope corrected. No problem. We had it fixed ASAP and the same installer came out & inspected again. He said the slope was fine & left an estimate for a custom shower door for a LOT more money. The salesman should have provided us custom prices up front OR showed us different standard models/styles that fit the size we needed. The installer that measured should have told us we needed a custom door the 1st time he came out. We were notified AFTER we had tile work done & the old door thrown away. Very frustrating! They saw no issue with us being told an inflated new price or my family being unable to use a shower for a longer period of time. I?m so glad we called around and found Rapid Glass. They sell the same door brand, are cheaper & our new door looks great. more
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