Whether it's Dave or another member of the staff, I'm always greeted shortly after entering the service write-up area, along with an offer of a cup of coffee while I wait.
Today I went in to use a $10 off coupon for a standard oil change I'd gotten from their web site and was asked if I'd like a free tire rotation. The tire rotation, air pressure check and topping off fluids is probably worth at least another $20 anywhere else!
Fortunately I haven't had a need for any major repairs, but if and when I do, I'll feel comfortable taking my car there.
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