BEWARE Watauga Harvest Friends. Pass the word about Tony's Express Lube, yes he owns several locations. I have been a loyal customer since 2006 with all our vehicles and referred numerous friends and relatives. I had a problem with EXPRESS LUBE that caused my vehicle to breakdown on Hwy121 and had to be towed to my mechanic, 20 miles away. Expensive & not fun. When we found the' lube mgr'. he was leaning back in his chair taking personal calls. A ""sales representative"" with blue hair approached my wife, she directed him to me and locked the doors. After talking to the mgr, I found a total lack of respect and total denial that any of his 'expert staff' could possibly make a mistake. He finally did promise to see my mechanic the next morning ... he made the appt and then never showed. After going back to EXPRESS LUBE, I left my business card and a brief complaint with the mgr. I was very impressed when the owner, TONY, called back. He talked a good story about not wanting to lose a good customer and that his employees could sometimes be problematic and could have made a mistake. As his mgr did, TONY promised to talk with my mechanic and take care of the problem, which cost us $370.00. We haven't heard from them since.
I have moved my family & friends business to KWIK KAR of Watauga, 7904 Denton Hwy. WHAT A DIFFERENCE ...professional and courteous service where my family can feel safe.
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