We are one of the bigger roofing contractors in Miami and have unfortunately dealt with Florida Lumber for the past couple of years because they initially promised low prices. This has not been the case, the invoices we receive are always for a higher amount than what was quoted and they never credit us. FURTHERMORE and worst of all, their customer service is complete crap, they have an incompetant staff that can only communicate in Spanish and do not care about customer service. We bought tens of thousands from this supplier in 2011 and they closed our account and had one of our employees waiting for 4 hours because of a $600 invoice that was due. When we called them to ask for a copy of said invoice and statement to pay this invoice Isabel from their accounting department said ' I can not send you this until after my lunch break' even though our employee was waiting there.
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