I have loved my Whirlpool Duet washer and dryer until the weekend of Dec 4th when my dryer quit working. Monday morning I begin calling every appliance repair company after goggling it. NO ONE wanted to come to Trenton for my type of dryer including Grayson Collin Appliance per a very rude woman! Finally found someone on craigslist who determined it was my interface and the part could be picked up in Dallas($200.00). I took the whole section because there was a core charge but apparently the board was supposed to removed so they removed it returning the turn knob outer piece and new part in box. CL repairman returned to install and knob has piece broke off, board wont fit with buttons sticking out. Called parts people who say it is the correct board and the knob was""was already broke"".So why not tell me and sell me a new one???? CL repairman gave up but he still needed to be paid for 2 trips from OK($175.00). At this point I consulted the INTERNET self help who made a suggestion to install and recommended Grayson Collin Appliance. I called again female who answered was again rude so I asked to speak to repairman himself. He said Yes they did service my area ALMOST daily and could come out in the morning. I had managed to get the board in correctly and reassembled the dryer but it sparked when started. 2 repairmen arrived in the morning took the dryer apart again said the interface came from the factory with something bent but the one in charge knew how to fix. Excited that I finally found some one who would come to my area I asked about replacing the glass on my stove..instead of taking my model number which I had wrote down for him, he gave me a number to call SINCE I SEEMED TO BE A DOIT MYSELF TYPE! charged me $115.88 and left. Do I have a dryer that works??? how would I know the knob totally broke the first time I tried to use it and I'm afraid it will spark again since he never explained why that happened! So now this so called ""doit yourselfer"" will be buying a new dryer, it won't be a nice one either since I spent $490.88 to fix this one plus a new stove since Grayson Collin Appliance sure didn't want to fix it!!! Would I recommend them NO WAY! Oh and as for their $10.00 off any service in the month of December that is false advertising too!
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