As a local homeowner in Newport RI, we have our pick of plumbing services. But without a doubt Roto-Rooter was an absolute God send. When my family home was overrun with sewage backing up into our basement, my fears could not of been higher. But the professionalism and courtesy of the employee's of Roto-Rooter Plumbing and Drain Services was exceptional. In a time where most service companies cannot be bothered to care about the well being of their customers on a basic level, Roto-Rooter has shone. They're prompt service, professional attitude, and genuine appreciation for our problem was greatly appreciated. They're plumber was prompt, polite, and never once did I feel like I was being taken advantage of. In the past, other companies have left us with a sense of woe about having to call in anyone in the plumbing industry. I and my family could not be more pleased with the way we were handled, and would not hesitate to call on Roto-Rooter again. Instead of feeling like just another customer, we were treated more like family. It is a level of courtesy lost on most modern companies, but it is well and alive with Roto-Rooter Plumbing and Drain services. They're same day service was outstanding as well. They've ensured our Merry Christmas.
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