UPDATE: After contacting the BBB, the owner, Jeff Keller called to discuss the matter. He was very nice and tried to explain that another technician assisted in the process which was the reason for the labor charges. However, as we discussed the matter it was clear that the charge would have been the same regardless which he explained was the way 'all' mechanics do business. He is very concerned about his reputation and I don't blame him. He offered to make things right by refunding the nearly 3 additional hours of labor and I was grateful for that resolution.
Pros: null
Cons: null
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