First, unlike the other posts on here for this company, I actually paid to have them do work in my home.
If you think the other posts are legitimate...try this. Click on the user names of the first ten posts you see. You will find that the users that reviewed Gene Love all gave five star reviews to the same three or four businesses and all were made within a very short time frame. These are obviously the result of someone being paid to give reviews to certain companies.
Now, back to my review of Gene Love. First, they are very professional....answer the phone right away, are very prompt, showed up when they said they would and did a good job with the repair.
However, all of this is offset by the fact that their charges are OUTRAGEOUS. Yes, they told me the charges ahead of time and yes, I agreed to pay. The thing is, once they get there you are on the hook for a service charge whether you agree to the fees or not, so you factor that into their rate and the inconvenience of getting another plumber come out and you sort of just grit your teeth and pay them. That is what I did. Next time, I will be much smarter though and call another plumber the first time.
Gene Love charged me more than $300 to repair a small section of pipe that took less than thirty minutes for them to repair (and included less than $5 worth of parts). If you find that reasonable, you will happy with the service you provide. If not, I suggest you look somewhere else.
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