Overall I loved the service and my stylist is always wonderful but sometimes the service is really slow. I had a 6:15 appointment but I did not get out of there until 8:45! I did have a full dye job but I sat waiting to have the color washed out for at least 35 minutes! I am always told that the appointments take a hour and 45 minutes tops but it has been my experience that this is not the case. I also do not like the fact that the stylist serves another customer while my hair is incubating / getting washed. On more than one occasion I have needed to wait for up to 20 minutes after my hair has been washed while the other customer is being cut. Plus my stylist tells me that I can leave my purse at her station and then have another client sitting there with my purse in plain view!
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