I paid $155 at the time of the visit and was promised reimbursement when my insurance paid.
9/24/11 (me) I've called at least three times about this. My appointment was 7/1/11. I have insurance coverage that covers chiropractic work. There is no indication that my insurance has been billed.
9/27/11 (convoy village chiropractic) I apologize for the inconvenience this has caused you, and we will be reimbursing your credit card as soon as we get the reimbursement from your insurance company. Since everything is being billed electronically, it should be no longer than 2 weeks for everything to be processed.
10/16/11 (me) I still don't see any pending claims from you. It has been over two weeks. Could you look into this again?
10/21/11 (convoy village chiropractic) Just got off the phone with my outside billing department and found out what has been going on. I wanted to email and apologize for you not getting reimbursed ASAP. At this point its all been billed and taken care of but I wanted to drop you an email and let you know. Good lesson, sorry it was on your time.
11/6/11 (me) I saw that you billed my insurance for my 7/1/11 visit. There was a $355 charge pending and $0 was paid by my insurance. That's a phenomenal achievement since I've been seeing a chiropractor here in Seattle for several months with a $15 copay and no billing issues. My insurance covers chiropractic visits. Billing is not an issue with other doctors. I'm going to go ahead post some negative reviews on the web and call it good. You don't have to follow up anymore. I don't appreciate you wasting my time and money.
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