I recently became a patient of Fall Creek Family Dentistry. Have never really paid attention to these kind of reviews. However feel people should be aware. Both times I was warmly welcomed by Stefanie, the gal that sits closer to the waiting room..(completely ignored by Kathleen (?) , the long dark haired gal.)\r
My cleaning was done by a new hygienist, Anna. Which as usual, was fine. However when I checked out, Kathleen was completely rude and acted as though I was taking her away from something more important. I thought maybe she was having a bad day, so I tried to forget it. At my filling appointment, she was the same, especially at check out. Kathleen was only one there and I had to wait. I over heard her checking out patient prior to myself, oh my, she did not understand bill and had questions. Kathleen was not explaining clearly and patient was getting frustrated.Kathleen got very short and snappy. Long story short, my check out process was not at all pleasant. I even apologized to the other Ma'm in the parking lot for receptionists' attitude, not sure why, but felt it was necessary. So my word of advice is to check in and out with Stefanie.
more