After waiting 45 minutes past my appointment time (without explanation) I was taken back to the chair. I requested my hair to be layered and highlights on the crown-to look natural (like my last stylist achieved-who was out on sick leave). I explained I didn't want people to ""notice"" only to brighten my face line. My highlights turned out bright white (once they dried) and everyone noticed. At the end of my cut (mostly a trim with new bangs) she walked into the back to start on her next client. She didn
more