I have been dealing with Performance BMW for over ten years. Up until recently I owned an older model BMW that I very much enjoyed driving. Like all things as they age, the car was beginning to surprise me with unexpected maintenance needs. I had an ongoing dialogue with Patricia, my service manager, about determining the point at which it no longer made sense to throw more money at a deteriorating situation. She did and treated me the way she would like to be treated herself. That is what customer service is all about and is why I purchased another BMW from Performance.
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