Just had service done by this dealership for oil change and tires rotated. Person who took my information told me 45-60 minutes. No problem, but after 1 hour waiting people drove in there cars for service and were out before me. After about 1 hr and 45 minutes I went to cashier to ask if my car was ready she said she had not received any paper work that order was complete. She called service area and talked to someone and I saw they had picked my keys off service desk. If I waited another 30-45 minutes I probably would have still been there.
The price of this service was supposed to be
$ 29.95, billed came to 43.50. After I came home I talked to service and the said they should have given me rebate form. Guess what no rebate form.
What upsets me the most is that they knew they had messed up this sevice and didn't have the decency to explain what had happen. This service manager and staff are un professional to me. The service manager called me back and appoligized but I believe it was only an act because he said I knew you had some issues at service but when I was there he didn't tell me that hoping it would just be swept under the rug. I judge car dealership by how they treat you in the service area, Again terrible customer service here. This dealer ship to me is not even rated 1 star I couldn't get the screen to show blank.
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