I brought a Mavado watch several years ago at this store. I wear my watch daily, have a ranch, do a great deal of labor and thought it was time to trade it in and get a new one. I called, spoke to a young lady who ask me how she could help. I was told she was not someone who could help said she was going to get me a salesperson. I waited for 10 minutes and 15 seconds. She finally came back on and said everyone was busy, I could call back or she would have someone call me. 10 minutes. I said I had been on for over 10 minutes and she said nothing. I said nevermind in which she replied ""ok"". Not what I call great customer service.
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