I gave this a rating of 1, but believe me, if I could, there wouldn't be a rating.
I worked for a financial institution for many years and part of my training was in collections. The company that I worked with NEVER made a client feel as though they were hopeless in their situation. As my trainer mentioned to me, ""Everyone, even good people fall on bad times."" There was a client who owed 15k to several collection companies. His ex-wife got a hold of his credit cards and ran them up to the limit. When he came to us, he was broken down and needed help. We gave him a loan to payoff the creditors and he managed to pay off that loan several years later. I remember the day he came into our office to make his final payment. He had tears in his eyes. He personally thanked every person involved for helping him through a very difficult time. THAT is GREAT customer service and THAT is what it is to be a collector. Anyone can sit behind a desk and throw out the insults, but just remember, collectors, people fall on bad times and they feel bad enough, ESPECIALLY when these people have been ill and are trying to cope with that illness. To make someone feel as though they are hopeless is pitiful and pathetic. You should be ashamed of yourselves!
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