I went through and read all the postings that people have written regarding company, I was like why all the negative, it was a very pleasant experience for me personally. I have dealt with other property management companies and I can say for certain that the knowledge that Erlin/Melanie have in rental properties, real estate laws and the dos and don't s of what is allowed and not allowed was very refreshing. Initially when sitting down with them to discuss a owner/business relationship they explained everything with me in detail. When we did the home inspection /walk through they were very thorough. I think that those individuals who have indicated that they had a bad experience, I wonder if they realize exactly what this company does for their owners/tenants. They go over and above any other company to provide the owners/tenants with a positive experience.
When we had an issue with a leak in our unit, they were all over it. The office manager contacted the vendors, notified me as the owner about what was going on so that I could make a decision on the best course of action. Communicated with the tenants to schedule entry into the property. After the issue was resolved, they notified me that the problem had been taken care of. Communication, yes!
On the accounting side, if there was ever a question on my owners statement, I knew that I could pick up the phone or email the office and connect directly with the accountant or one of the managing partners and they would resolve the issue quickly and efficiently. Customer Service, yes!
On the leasing side, awesome. My unit was properly marketed, presented to prospective tenants and was rented within two weeks of handing my property over to A&G Rental Management. Pleased, yes!
Overall, my experience has been most pleasing and I will continue to stay with A&G Rental Management and I encourage others to use them as well. I think people need to remember that no one is perfect, and people make mistakes, you just need to sit down with A&G Rental Management to know you are definitely getting your monies worth here.
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