This person who wrote the above review used email as her main form of communication. This person called us at nine at night; we didn't call her that late as she claims. We had been in communication with her for three months regarding her project via email. We never made any appointments with her. We only made a tentative appointment. She called us the night of the tentative appointment to confirm and at that time we asked her for some details regarding her project. While she described her project, we realized that this was not a normal project it would be complicated. This was basically rebuilding her home around her HVAC system redesign. The next day we gave her project some thought and emailed her that we would not be coming by to give her an estimate. She had just moved into her new home and was remodeling the home from the ground up. All of our years in this business we have learned that when someone buys a new home, starts to remodel the home from the inside out, that they always put their money into the status items and want to install a (half-ass) HVAC system, fact. Trabuco Air doesn
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