Last summer the mother board on the heat pump went out, they tried to charge my mother a thousand dollars. I pulled the contract & it was 10 years parts & labor. No problem there. They came out for the yearly maintenance check on 10/31 and there was a part that was bad(so they said) and charged my 78 year old mother 286 dollars and she gave them a check. It cleared that day. I called them that evening & tell them it was a parts & labor warranty. The guy said they would return the money the next day. Here it is 2 weeks later, the part not replaced & money not returned. I am going to call an attorney tomorrow. Everyone should have someone to look after their mother like I do mine...I wish they had a GRRRR button instead of an eh button. I especially dislike the fact they act like women do not know what they are talking about.
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