I recently bought a Town and Country from Champion Chrysler, Jeep, Dodge. The General Manager, Barry, lived up to the reputation of ""used car salesman"". Prior to buying my vehicle I was told I would be eligible for the VIP program for life by my salesman which included free oil changes. This was one of my deciding factors since my payment was about $20 more /month than I wanted. I felt this perk off set the difference in the monthly payment. Upon signing the final paperwork, I was then informed that I was only eligible for 1 year of the VIP Program. My salesman was new so they called him into the ofice to inform him of his mistake. They did not offer to honor what I was told, which was disappointing. Another concern was that after a test drive I questioned whether the van had blue tooth capabilities. My job has me on the road quite a bit so this feature was very important to me. My salesman was unsure about this feature so asked the General Manager, Barry. Barry assured me the van had this feature even after I pointed out that when I pressed the Uconnect button a message popped up that said it was not connected. Barry said it just needed to be reprogrammed and instructed me to come in the next day to have someone set me up. When I returned with the van, I was informed it did not have Blue Tooth capabilities. Barry denied telling me it had the feature. The salesman then offered to pay for a blue tooth from Fry Electronics out of his pocket. Barry never came out to apologize or offer a solution when I confronted him further on this subject he went as far as to hang up on me when I caught him in a web of lies he wove over the past 2 weeks. I would NOT recommend buying a vehicle from Champion. I have to question the Integrity of a business that has such a person in a manager position. I am not sure how he sleeps at night making a living out of deceiving people.
more