I was looking to have a boiler and hot water heater replaced. I had to wait several days for someone to come out to give an estimate. This was a bit disconcerting since 1) we had no heat and were freezing and 2) had several other professionals come to give estimates on this job the day or day after we called them. After they finall came out I called back to request another quote for the bioler/heating untis for my 2 neighbors. All three units had damage to the bioler/heaters due to a flood and I recommended that we get all of the repair/replacement work done by the same company. When I called the office to reqest someone come out again to give us a quote for the other two units the woman that runs their office was so incredibly rude and insulting I chose to use another company. Additionally, she attempted to charge us even more simply to have someone come out to give an estimate for the additional work we were requesting. Our original job was going to cost $7K and I was calling to offer them a $21K job but the woman on the phone was so disrespectful and downright obnoxious that I have now gone elsewhere. I would highly recommend going elsewhere because the last thing you want to deal with when it comes to home repairs is someone who is offensive and rude to speak with. It's annoying enough to have no heat or hot water in your home but I doubt many people need the additional stress of having to deal with one of the most condenscending and rude people I've ever come across\r
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