On our way back north after a long stay in NC the transmission blew on our car on I-40 on a Saturday. We called Imperial for a tow. They promptly got the vehicle off the busy interstate and to their shop.
they then took us to a local hotel (as well as our significant amount of luggage). We then found out that the transmission was still under warranty, and that the repair would need to be done by the dealer. So, Imperial recommended a local dealer to do the repairs. The dealer towed the car and we paid Imperial the very reasonable cost for towing to their shop on Saturday.
We never had the impression that Imperial was pressing us to do the repair. In every regard they were helpful from towing to recommending a dealer. Their concern about our predicament was always evident. If this is how they treat their non-customers, if I lived in Raleigh I would be delighted to be a customer given their integrity, honesty and compassion.
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