I called to check if they had the car I wanted in stock. They didn't, but told me they could most likely get one within 24 hours, and would call the next day by noon to confirm. They did. (There were only 2 available in the color I wanted in a 200 mile radius, and they sent a driver to trade one of the colors they had with a dealership that had one of the two cars in the color I wanted.) Their customer service up to this point already blew me away. (Take into consideration that due to the earthquake in Japan and flooding in Thailand, Honda has a hard time delivering new vehicles to meet the high demand.)
Then we drove to the dealership for our appointment. From the time we got there to the time we left, took exactly two hours, including test drive, financing, thourough explanation of the features of the new car, and removing/retaining/registering our special interest plates. - Oh, and no haggle over the selling price, nor high pressured sales pitches about accessories, extra warranties, etc.!
Both the sales and financing persons were not only friendly, but bent over backwards answering all the questions we had, insuring we left completely satisfied. We did! I would buy another car from them in a heartbeat, and will certainly recommend them to others.
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