My husband and I went to Al Packer Ford in White Marsh after Norris Ford in Dundalk told me the Ford Sync system was a ""testosterone thing"" and I wouldn't understand it. On the surface everything seemed great and everything was going well...we had a new baby and were excited to finally upgrade our vehicle to suit our new needs.
The first lie came when we were quote a great price! Only to find out that we weren't actually eligible to get that price. But we were eligible to get a student discount since my husband is working on his degree. Huzzah! A break was caught!
Well...we bought our car in the beginning of August, also known as summer break. So after all was said and done and the signatures had dried they had determined we weren't eligible for the student rebate because my husband wasn't a current student when the car was purchased...during summer break. So now they want that rebate back!
My husband has called the dealership twice and has talked to 2 different people and both of them hung up the phone on him! We're still fighting to resolve this (my husband is currently a student) but now we're dealing directly with Ford Motor Company. They are much nicer and they don't hang up on us but this issue still hasn't been resolved almost 4 months later. I'll hesitate before I buy another Ford at all, much less one from Al Packer White Marsh with their liars, con artists, and just plain bad business. It's a pity too because so far I really like my Escape.
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