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Terrible customer service from the manager - Review by citysearch c | Sears Outlet Store

Sears Outlet Store

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Terrible customer service from the manager 11/30/2011

It's amazing this place is still in business. DH and I found an item marked for a great price, went to the register to pay for said item and at the last minute were told the price was incorrect. They marked this item up $200 more. Now I think the correct thing to do would be sell the item as marked to the customer, this was not a mistake on our part. The manager would not agree to the price as it was CLEARLY marked for the set and walked away from us in the middle of our discussion. This was terrible customer service viewed by several other consumers in the store at the time. I'm taking my business elsewhere and will never return. more
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