Here's an experience I had today at the Colonie Diner: I ordered a Rueben sandwich without the bread. I got the sandwich and it had no cheese, so the waitress brought it back to get the cheese. Well, I got the sandwich back with the cheese and a bonus, a nice black hair. By now, my waitress is fuming at the cooks. So now she tells me I'm getting a whole new order...Oh I got a whole new order, plus a DEAD FLY under the corned beef!!! Accident? You decide. I would've accepted the black hair being accidental, but CLEARLY the black fly wasn't. You'd think the manager would have fired the cook on the spot but she didn't offer any consolation whatsoever. She completely brushed me off, totally ignoring the magnitude of the incident. Think twice before you send your food back into the kitchen for any reason. You might just get the special sauce from the disgruntled cook. I guess it really happens! My advice: avoid the Colonie Diner if for no other reason than this story. In this internet age, you'd think the manager would be smart enough to know how fast word of mouth spreads.
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