Unfortunately, I had a bad experience. I wanted no more than a 'trim', told my stylist that I have need length to get the appearance of volume -- so only take a 1/2 inch. I was shocked and saddened to see at least 2 inches gone. She seemed to be paying attention during the consultation; perhaps she thought I didn't really mean it -- or that she knew better. Disappointed and frustrated; wish I hadn't gone in. The ambience is great, but the remorse is greater. Hope you all fare better.
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