I would not typically write a review on this site, but the overwhelming amount of horrible reviews about Sassouni are disturbing and I felt the need to say something. When I was getting ready to sign my lease two years ago, I too Googled the company and stumbled upon this website with all the horrible reviews. This website literally almost made me walk away from a gorgeous apartment that was far-better priced than other lesser apartments I'd looked at, and I am so glad I chose to ignore what I was reading.
I have lived in my building now for the past two years, and have not had a single issue or complaint. I truly believe the people complaining are people who are either paying their rent late and deservedly receiving poor service, or just have some sort of personal vendetta against the company.
I have had only a couple small things that needed to be repaired in my apartment, and I was always contacted on the same day by the management office with an appointment time for the repairs. They have also been very accommodating to my schedule and actually have their contractors show up on time, which I find to be somewhat rare in this city. John and Allen in particular went out of their way to take care of my lease re-signing and replacing an entire toilet instead of taking the easy way out and just repairing a part.
The garbage area in the back of my building is well-maintained and I have NEVER seen a mouse or a rat back there (or in my apartment for that matter), and I can truthfully say my bug sightings have been VERY few and far between.
If you are a good tenant who pays your rent on time, I can't imagine you would have any of these horrible encounters other people are writing about, and I would strongly discourage making your decision on whether or not to rent from Sassouni based on all these insane reviews.
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