I am furious. I just left the Dekalb farmers market and am now home at 9:39pm. At 8:59pm tonight there was an announcement that the store was closing, at 9pm a police officer was walking around the store with a flash light trying to direct people out of the store. I was confused considering it was just 9pm, I asked one of the workers where the sugar was and she showed me and the cop literally stood at the aisle I was on. At this point you can imagine how upset anyone would be if a cop is following them around a store as if they were a thief! I was walking towards the exit and he was walking next to me, I see a man and asked if he was the manager and he says yes. I then ask if this was normal procedure, of being ushered out of the store by a cop. He says ""the store closes at 9pm"". Obviously this makes me even more mad, I proceed to the cash register. Start paying for my purchases, I ask him his name he says Mike and the cop does not respond. I pulled out my camera phone to record the situation and Mike gets in my face at the register and says ""you can cut that off, no cameras allowed"", and I apologize and say I did not know. He continues to stand over me and says if you want to cause problems, you can leave and we can cancel your order (as if there are no other places to grocery shop in Atlanta). I said ""when you asked the first time it was off"". When I walked through the parking lot I mentioned the situation to another cop, and by the time I got to my car it was 9:06pm.
I have never been so humiliated in my life, to be treated like a criminal because I was already in the store and grabbing my last items and it was 9:01. What happened to customer service? As someone who has worked in the customer service industry for over 10 years you are taught to treat your customers with respect and this did not happen here. It was 9:06 when I had already been to the register and headed to my car, the manager and the cop were both inappropriate and need a lesson in how to treat people.
more