Worst bridal shop in Lancaster! Almost everyone is rude and Paulette is awful. I have worked in the bridal industry for many years, and I must say this is once of the worst bridal shops I have ever been in. First I went here because they happened to have the dress I wanted in stock. The dress was nearly $2000 and despite the price I was still completely ignored by the two ladies working. They did do anything for me while I was in the shop. They even made my disabled mother help me get in and out of the dresses because they were training someone, which really meant she was one the phone for 40 minutes. I left without purchasing my dress and now I'm glad I did. Since then I have been back in the shop on four different occasions because it is only a few minutes from my house and they carry the bridesmaids dresses I wanted. Worst mistake ever to think they were worth a second chance. The second time I was in there the lady was very nice and friendly so I figured it was safe to order from them. I was very wrong. I went with my sister and mother and once again, no one helped us at all. We ordered her dress anyway since it was the only time she could come try it on. At that time I made an appointment for my two out-of-town maids to come the next night. When we arrived for our appointment, the shop was closed and no one had bothered to call and let us know they would be closing early. The two girls offered to go back the next night without me and try on the dresses without me. I guess I should have never expected them to possibly have written down my information. At this point I had given my information to them three different times and had been yelled at by Paulette (the owner) for not returning her call about needing my information. She had called my sister, not me and they had lost my information for the third time in two weeks. So my two maids go in to try on dresses without me and it turns out to be a nightmare. They are told they can choose any dress they want as long as it in the same collection. One is completely ignored and the other is made fun of for her size in front of other customers. Neither of the girls were helped at all and the shop hadn't written down any of the styles the girls could choose from. I am now requesting that everyone have their money returned to them and I'm ordering the dresses from another shop. Avoid Paulette's at all costs. If one thing goes right, the rest will go wrong.
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