I was running the washing machine when the sinks, tub and toilets all started gurgling! Bad news. Plunging and flushing made the situation even worse, as water backed up into the tub. I called Roto-Rooter mainly because I saw they had no extra charge for evening and weekend calls. The dispatcher told me my plumber would be there just bit later; I then received a call to let me know when William Barnes was on his way. I was immediately impressed with William. He was personable and I appreciated his patient and thorough explanation of what the problem was, which was a major surprise: my beloved English ivy--that I had so carefully propagated in various places around my yard for years--had infiltrated an underground pipe! He removed a massive pile of ivy roots, and other roots as well, because a nearby shrub had taken advantage of the situation and joined the ivy in the pipe. The pipe was badly cracked, so William returned the next morning and replaced it. He was careful to point out other plants I may want to move because he would have to dig in the area where they were planted. I moved my dusty miller to a safe place, printed out a generous $40 coupon online, and was relieved and pleased that my problem had been handled so promptly and efficiently. I will definitely call Roto-Rooter if I need a plumber in the future.
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