Things seem to have changed. The once courteous service is gone. There seems to be bickering over who has to do what. Tasks aren't finished. The patient shouldn't have to remind the staff what hasn't been completed before they leave the office. Recommendations for procedures that a patient should have done don't seem to be thought through. And has anybody looked up at the ceiling? It's what the patient stares at most of the time and -- yuck!
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